Yesterday, a distressing thing happened.
I had an email from the iLap people telling me once again that they couldn’t help me with my problem. You see, a couple of years ago I bought one of these wonderful things. I mean, it really is wonderful. I spend a lot of time using the laptop, and I use it on my lap! Yeah, I know, crazy, huh? And the problem is that they get hot, and then you get hot, and there have actually been reports of people getting burns on their legs (and other parts) from the things. So I bought an iLap, which is a lightweight, angled platform which rests on your lap and provides air circulation for both you and your Mac. Sorry, Windows users, you’ll have to find your own solution!
Anyway. When the iLap arrives, you get four neat little silicone ‘dots’ to stick on it. These provide air space for the computer, and they also stop it sliding forward and ending up in your … um … lap. So, over time, these little dots started sliding forward, very gradually, with the weight of the computer - gravity doing its funky stuff, you know - and eventually came off. I found that even with cleaning and resticking, they didn’t stay stuck, so I contacted the dealer and requested some more, and they told me they didn’t keep them. I wrote back and asked what was I supposed to do, buy a whole new iLap? And the email I got yesterday just said again, we can’t help you, try Rain Design, who actually make the thing. I will do that, and I’ll let you all know what happens.
The most distressing thing is that it’s the second time this has happened lately. I’ve bought a good product, which works really well, but relies on a fairly cheap part to make it work really well, and when that part has failed, I’ve found that it’s not replaceable.
The other thing was a polished wood raised dog feeding station. This thing is designed to hold food and water at a convenient height for tall dogs, who may or may not have neck and/or spine problems. Because it is wood, the stainless steel bowls that are supplied have a rubber ring around the edge which is removable for cleaning. Now, you will gather from the ‘polished wood’ part and the ’stainless steel bowls’ part that this piece of furniture was not cheap. But can I buy replacement rubber rings, now that one has perished and fallen off? No. I cannot.
We live in a disposable society, and that has to change for many reasons. But for crying out loud - when you are left with a perfectly good piece of kit in full working order except for a cheap and easily replaceable component which is, for some reason, unavailable to buy? That just makes me want to smack someone.
My temporary solution to the iLap problem is to glue some cheap and cheerful stick-on pads and cover them with Hi-Tack craft glue. Those are the black things you can see stuck to the iLap in the picture. It works, but it’s ugly.
Update! A very nice lady from Rain Design is going to put some in the post for me! Isn’t that nice of her? Restores my faith in human nature!


